Terms & Conditions for Sale

Welcome to the dunelondon.pk website terms and conditions of supply. These Terms and Conditions together with our Website Terms of use (the Terms) will apply to any contract between us for the sale of products listed on the dunelondon.pk website to you.
Please read these Terms carefully and make sure that you understand them before ordering any products from our website. By placing an order you agree to be bound by these Terms.
Please see our Privacy Notice which sets out details of the information we may collect from you and how we use that information.
If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact Customer Services. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
You should print a copy of these Terms or save them to your computer for future reference. The details of your specific contract will not be filed by us. We may amend these Terms from time to time as set out in paragraph 6. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

1. Information about us and contacting us

1.1 www.dunelondon.pk is a website operated by Enem Enterprises in Pakistan. Enem Enterprises is the official franchise of Dune London International Limited and Dune group Limited in Pakistan. Office registered at Plot 30, Defence Road, Opposite The Punjab School, Lahore, Pakistan.

1.2 You can contact our Customer Services team via

Live Chat:

The easiest way to get in touch with us is through Live Chat. Simply click the 'Live Chat' icon at the bottom right of the screen to begin.


Drop us an email anytime at customercare@dunelondon.pk and we'll get back to you within 24 hours.


Contact us at 0300-1113863
Monday to Friday: 10:00am to 06:00pm
Saturday: 10:00am to 02:00pm

2. Our products

2.1 Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. The packaging of the products may vary from that shown on images on our website.

2.2 All products shown on our website are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available and we will cancel your order. Usually we don't take payment until we have dispatched your order. However, if we do take payment, we will refund you the full amount as soon as possible, and in any event within 30 calendar days of the day of our notification. For the avoidance of doubt other goods ordered by you in the same or separate orders will be dispatched in the normal way.

3. If you are a consumer

This paragraph 3 only applies if you are an individual consumer, i.e. an individual entering into a contract for the sale and purchase of goods not for commercial use.
If you are an individual consumer, you may only purchase products from our website if you are at least 18 years old. As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms will affect these legal rights.

4. How contract is formed between you and us

4.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

4.2 We will confirm our acceptance to you of your order by sending you a shipping confirmation email to the email address you have given on dispatch of your order. The contract between you and us will only be formed when (and not before) we send you the shipping confirmation email. The order payment can be done by using any of the two payment methods that is Cash on Delivery or Pre-payment via debit or credit card. Until this time, we retain ownership of the products and are entitled to sell them in the ordinary course of our business. You may not cancel or vary your order once it has been accepted, except in accordance with paragraph 7 below.

4.3 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our website, we will inform you of this by e-mail within 48 hours of order placement and we will not process your order. Usually we don't take payment until we have dispatched your order. However, if we do take payment, we will refund you the full amount as soon as possible, and in any event within 30 calendar days of the day of our notification

5. Our right to vary these terms

We may revise these Terms at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order. Otherwise, no alteration of these terms and conditions shall apply unless agreed in writing between us and you.

6. Other returns

In addition to the consumer right of cancellation set out in paragraph 7, if you are unsatisfied with the quality of the goods or have any other complaint about them, you should contact Customer Services as soon as possible for a refund or replacement. Unworn footwear can be returned in accordance with our returns policy, as set out on the Returns page. If you contact Customer Services our friendly advisers will explain the return procedures. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these Terms.

7. Price of products and delivery charges

7.1 The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to dispatch of the goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at an incorrect (lower) price.

7.2 Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a shipping confirmation email. The price of a product includes Sales Tax (where applicable). We cannot refund any Sales Tax charges, except where the entire price of the product has been refunded. The price of a product does not include delivery charges. Our delivery charges are as quoted on the Delivery page from time to time.

8. How to pay

Payment for goods ordered can be made by any method shown in this website at the time you place your order. All payments are taken in Pakistani Rupees for orders placed. All purchases are inclusive of VAT (if applicable) at the prevailing rate. Payment for the products and all applicable delivery charges is in advance.

9. Our liability to consumer

9.1 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.2 We shall be under no liability in respect of any defect in the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instructions, misuse or alteration or repair of the ordered goods without our approval.

9.3 We do not in any way exclude or limit our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) anything for which liability cannot be excluded by applicable law.

10. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

11. Promotional discounts

Coupons, discounts and promotional discount codes offered by www.dunelondon.pk are valid only for use as part of a purchase made at www.dunelondon.pk or for telephone orders placed with customer Services, unless otherwise stated. Such promotional discounts may not be valid for use in Dune shops.

12. Other important terms

12.1 Where the products are to be delivered separately and are not part of a periodical delivery, each delivery shall constitute a separate contract. If we fail to deliver any one or more of the instalments in accordance with these Terms, or if you make a claim in respect of any one or more instalments, this does not entitle

12.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13. Returns & Exchange

We believe in giving you the best online shopping experience, but we realize that we have limitations and there can be times where you might face issues with the orders you receive. Fear not! We have a flexible return and exchange policy.

We want you to know that delivery of your products will be done within 4 to 6 working days. If you are not completely happy with the purchase, please note that product(s) can be exchanged or returned for another item from www.dunelondon.pk or any of our stores in Pakistan within 14 days of purchase — an original invoice is a must. Please note that no cash refunds will be made and we only allow an exchange.

In the rare case that the product you receive is damaged, incomplete, or wrong we apologize for the inconvenience. We try to make sure that each order is correctly placed for every customer. You can always write to us at customercare@dunelondon.pk along with a copy of an original receipt within 24 hours of receiving for us to facilitate you. In addition, please note that we don't offer an exchange of sale articles.